Hosted VoIP PBX

Origen has experience with IP PBX for over 10 years now. Change the way you do business with our Hosted PBX and benefit from high-end VoIP features.

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Why Does a VoIP System Matter?

  • Advanced Call Management

    Get all your reports with your professional interface. Build your own statistics and take advantage of all the features.

  • Auto-Receptionist

    Welcome your customer 24/7 at a professional level, and customize it your own way.

  • Your Extension

    Get your own extension to be reached easily. Forget about cascade lines, you will have your personal extension number.

  • Follow-Me

    Don't ever miss a call and get it even when you are out of the office. Wherever you are, you will always get your call.

High-Value Features

Welcome Your Customers at a Professional Level

An auto-attendant menu, also called Interactive Voice Response, is a prerecorded menu. An IVR :

  • Improves the company image
  • Welcomes your customer with a greeting message 24/7
  • Forwards calls to different employees or departments within your company
  • Makes it easier to manage calls
  • Improves Customer Service

Get your own personal extension

An auto-attendant menu, also called Interactive Voice Response, is a prerecorded menu. An IVR :

  • Improves the company image
  • Welcomes your customer with a greeting message 24/7
  • Forwards calls to different employees or departments within your company
  • Makes it easier to manage calls
  • Improves Customer Service
Don't ever miss a call again

Redirect your calls to a single or multiple local or worldwide phone numbers. Ring all at once or one after the other, you will always get the call wherever you are.

Immediate Savings, Long Term Profits

All Featured Included

Be assured to always have all our brand-new features available in your plan. You don't need to pay more to get more, we offer the complete VoIP package.

Unlimited Canada & USA Calling

Enjoy unlimited long distance calling within Canada and the USA, 24/7 with Origen VoIP Technology.

Everything You Will See or Hear From Us is Specifically Designed to Meet your Entrepreneurial Needs

Easy to use interface with extensive options

Unlimited ACD Queues, Call agents, Comprehensive reporting Queues and agent performance Real time queue statistics & scheduled reports Real time agent monitoring Build with a purpose - Call center apps: Supervisor & Agent editions Live call monitoring
Real time agent monitoring

A beautiful mobile app

Conference call Visual voicemail Reports on the go Your team at a glance Profiles and customisation
Enhanced Services

Enhanced Services allows users to fully adjust settings like Caller ID, Call Pickup, Call Filters & Blocking, Call Forwarding etc.

Call recording

Origen offers multiple options to enable call recording, defining whether you would like to inform call parties that call recording is turned on or not. Call recording can be enabled globally, for the entire system, or lower level per Tenan, DID, Extension, Ring group etc.

Voicemail

Origen voicemail is an advanced answering machine that allows callers to leave voicemail messages in case a user is not able to answer the call. Altough each Origen extension is usually equiped with a voice mailbox, voice mailboxes can be created on their own.

Auto provisioning

Auto provisioning allows you to automatically configure your phones by pointing them to Origen PBX tftp/http address. In order to use auto provisioning you must use onr of the devices frim the supported UADs list and configure your Origen extension with a matching UAD and MAC address.

Caller ID and Name ID

Allows users to set a custom Caller ID that will be displayed on the Phone display of the called party.

Call pickup

Enables users to remotely pickup calls that are ringing extensions in associated call groups.

Do Not Disturb

Do Not Disturb (DND) service can block and temporarily (or permanently) redirect all incoming calls to a set of destination.

IVR

Setting IVR (Interactive Voice Response) as a DID destination will enable callers to choose one of multiple available routes.

Fax2EMail

Incoming faxes that arrive into PBXware will be received and then forwarded to the predefined email associated to the phone number. PBXware will attach the fax as an attachment in TIFF and/or PDF file formats. They can also be displayed inside gloCOM (as long as you have the proper edition)

Music on hold

Origen has partnered up with Easy On Hold to offer royalty free, customisable and scheduled music and on-streaming hold messaging (similar to a radio station). Once subscribed to Easey On Hold, simply paste the URL of the stream and callers can listen to this while on hold.
Alternatively you can upload your own sound files into PBXware with our sound convertor and have the system play them when callers are placed on hold.

Intercom

Intercom is a feature which is used in a situation when you want to announce a message to all the other users on the system via their speakerphone. The main upside of such feature is that everyone on the system will hear your message, if they are near a phone.

Door open

Use Key Systems to control door opening functionality. It is very useful feature for small companies without a dedicated front desk.

API

Origen's integration with our desktop app and backend allow for various custom workflows for your business.

Operation times

Your business is spanned across multiple branches, locations, time zones? Your call flow can be fully automated to switch destinations based on operation times you choose.

Dynamic voice conferences

Drag & drop contacts to invite them into a conference, mute participants, remove participants out of the conference, or use gloCOM dynamic conference rooms for on the fly quick meetings.

System dashboard

Dashboard section gives you an overview of vital PBX information. It displays hardware usage, main services status, information on the system as well as the number of total calls, answered calls, SIP registration etc.

Agent wrap-up time

Wrap-up time is a small time period in which agents will not receive the next call after they hang up. For example, if an agent finished the call you can assign a wrap-up time of 10 seconds to allow the agent to recover before a new call is forwarded to that agent

Switch phone

During a live call, you can use the Switch Phone feature to have all registered devices ring with the call in question to allow the user to continue on another device without needing to call again. A perfect example would be switching from your desk phone to your mobile extension as you need to leave your office and would like to continue your call.

Queues

If there is someone to answer a call, never send a call straight to voicemail or give a busy tone, ever again. Our queues are fully and easily configurable with different ring strategies, music on hold or ringing, advertising and/or position announcements, call back requests or leave a message, etc. Adjust your agents availability with great statistics on average wait time, completed and dropped calls.

Show status of users

Enables users to see the current status of available users assigned to the BLF buttons.

Complete and Seamless Integration with your CRM

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