1. A high-speed Internet connection.
   If one is needed, contact us.
2. A network jack.
   If a computer terminal is connected to it, simply connect the computer to the VoIP phone, while connecting the phone to the network jack. The Aastra phones we supply cost-effectively and conveniently act as a splitter.
3. A grounded electrical outlet.
   Standard electrical outlet. (120-240 V; 15 A.)

Can we keep our number?

We're scared of the large telecom company that we're thinking of leaving; Can they stop us from porting our number?

• We provide enterprise-class solution for small- and medium-sized business (SMB) budgets;
• Though there are numerous ways to cut corners, in this growing industry, Origen is heavily invested in providing enterprise-class solutions;
• In fact, the system which we provide to our clients is equivalent a $100,000 system purchase and is still being improved, from time to time, as our client base steadily grows. In fact, nearly half of our growth has come from referrals.

Our current system is maxed-out and we’re faced with an expensive system upgrade. Will we get stuck like this, with Origen’s service?

Can we scale-down our costs, with Origen, if need be?

In order for us to provide optimal service, the minimum requirement is equal to or faster than 5.0 Mbps.

Can we keep our static IP address?

Yes. If desired, such remote extensions can be programmed to display the office number on caller ID.

It is possible upload contacts’ lists into the phones’ directories.

• The system is centralized, so all menus and phone numbers will still work; If an extension is dialed, the customers will just get voicemail, thinking you are unavailable (Your current system will most likely not even answer, without a battery back-up or generator);
• Additionally, we can configure each extension to automatically fail back to a cell phone, like call forwarding;
• Features like missed call to e-mail and voicemail to e-mail continue to function, should the phones go offline. Our system is highly disaster-resistant.

We don’t do click-to-call, etc., yet.

• Yes, provided there are Internet jacks and electrical outlets available at each station where an extension is to be set-up;
• Custom installations involving the running or flying of wires may involve a reasonable installation fee.

No. All that is needed are VoIP phones, which we can provide.

• It has not happened for 6 years, even though we are growing by 60% a year, on average. There are no plans for it.
• We like our independence and quality of relationships with our clients.

• No. Because an IP phone connects directly to the Internet, a computer is unnecessary to make or receive telephone calls.
• To use advanced features and manage the account, a computer and basic computing skills are required.
  Support is readily available in these areas; Simply contact Origen.
  

Yes, your Origen account provides you with complete portability. All that an employee requires is their IP phone, plugged into a high-speed Internet connection.

The Origen service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. Origen uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.

No, you do not need a static IP address to enjoy the advantages of Origen . Origen is designed to work in a dynamic address (DHCP) environment, such as that available with most home gateway routers.

No, the device is configured to obtain an IP address via DHCP.

No, you cannot receive collect calls using Origen.

• Our service includes unlimited calling to USA & Canada. We do not bill calls within North America.
• We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration.

We support Aastra phones because of their exceptionally high quality.

Dial 011 + country code + number.

• Being a completely digital service, the quality is already better than analog service;
• Origen integrates high-definition, taking voice clarity even further.

Yes, all calls are sent securely through Origen's IP network.

No.

1. Port-over your phone number, or select a new one, with our Line & Number Portability department.
   1. An invoice from your current carrier is required, as proof, in order to transfer/port your number.
      • This process usually requires 7-21 business days;
      • Your phone service behaves normally.
   2. Alternatively, select a new telephone number from our stock of available numbers.
      1. Select a number from your local area code;
      2. Select a number from a target area code, such as a client-rich city, or a city into which the company will be expanding;
      3. Select a number from our stock of 1-800 numbers, in order to improve your businesses’ accessibility.
2. Schedule a set-up time, with our Service Department.
   A representative from Origen’s service department will contact you to schedule a time to set-up your service.
   
3. Meet with one of our technicians, who will set-up your service.
   • Set-up usually requires half an hour to three hours’ time (Sometimes, as little as five minutes.);
   • Employees who wish for a brief and thorough training will be indulged.

No. The number porting process is seamless and invisible.

• Yes. Select a number from our stock of numbers, when convenient;
• If available within our inventory, Vanity toll-free numbers are also available.

• The monthly service fee is between $5-$10 per month.
• The fee per minute is _____????

Origen accepts credit card payments by Visa and Master Card; by company or personal cheques; by PayPal; And via financial institutions. Pre-authorized payments are possible through Visa and Master Card, upon request.

When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password. Upon sign up, a PIN number will be provided. It can be used to log into the web site as well as make phone calls.

Yes. Plus, you will be able to choose how you prefer to send them. Incoming faxes can be sent directly to your e-mail inbox, and you will be able to send faxes electronically as well. If you need to send printed documents via fax, then you have two options:

1. Scan or PDF the document and send it electronically, which is preferable for the majority of our small-business customers, and it allows them to become more “paperless.”
2. Keep a traditional fax line for that purpose; the same line may also be used for an alarm system, if you have one at your place of business.

Both Internet and phone usage will be interrupted; However, inbound calls will be greeted by the company’s automated attendant and voicemail, therefore, be available to callers.

• Voicemail will still be active, unlike with
• Today's Internet connections from the reliable broadband providers are very stable and rarely go down.
• As an additional back-up measure, phone extensions can be redirected to cell phones or alternate land lines when an outage occurs or is planned for an extended period of time.
• Or, just head down to the local coffee shop and use your Internet access to get “back in business” immediately.