Advanced Features
Enhanced Services
  • Follow Me
    Follow Me

    When your extension or phone is dialed the follow me feature automatically starts dialing an alternate destination such as your mobile phone.

    Multiple destinations can also be added in sequence such as an alternate mobile phone or your home phone; this allows you to be followed automatically to any desired destinations without having the need to call forward on a regular basis.

    For example: If someone calls you it can ring your extension for 3 rings if you do not answer on your extension it can continue to your cell phone for another 3 rings it can then continue trying other destinations at whatever intervals you choose and so on and

     
  • Group Hunt
    Group Hunt

    Group hunt rings a number of extensions at the same time allowing any of those extensions to answer the call.

     
  • Call Forwarding
    Call Forwarding

    Call forwarding allows users to forward incoming calls.

    Call forwarding can be activated based on various conditions:

    Unconditional
    All incoming calls will be forwarded to the chosen phone number.

    Line Unavailable
    If the user's phone line is not available, all calls will be forwarded to the chosen phone number.

    On Busy
    If the user's phone line is busy, all incoming calls will be forwarded to the chosen phone number.

    No Answer
    If the user's phone line did not answer, all incoming calls will be forwarded to the chosen phone number.

     
  • Do Not Disturb
    Do Not Disturb

    The user has the option to send all incoming calls to voicemail or to another phone number for a specific time (0-24 hours).

     
  • Caller ID
    Caller ID

    User can select to send or not to send caller ID while placing calls.

     
  • Last Caller
    Last Caller

    The user can find out the last number that dialed his or her line.

     
  • Instant Recording
    Instant Recording

    During a conversation, the user with this service enabled can press a predefined button to instantly record the current call. Furthermore recordings can be available online or automatically sent to you via email right after the call ends.

     
  • Call Pickup
    Call Pickup

    This service enables the user to pick up ringing calls of the same call group.

     
  • Call Filters & Blocking
    Call Filters & Blocking

    This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous, belong to specific caller or telemarketer.

    For Example: Calls coming from an important customer can be directed to you mobile phone. Calls from a persistant sales rep can be directed directly to your voice mail without ringing your phone at all.

     
  • Speakerphone Paging
    Speakerphone Paging

    This service allows messages to be transmitted to multiple phones and overhead paging speakers for company wide announcements.

     
  • Directory / BLF List
    Directory / BLF List

    The BLF Directory allows user to view the availability of other users in the company.This feature is access based, allowing administrators to limit visibility of other users in the company.

    For Example: The receptionist could have a full visual view of all users in the company, indicating if a users phone is unused, on the line or ringing.In contrast a sales manage could have visual access only to his team allowing him to manage them better.

     
  • Speed Dial
    Speed Dial

    Speed Dial is used with the *130 Access Code. When you dial *130XX, where XX is a two digit Speed Dial Code, you will dial an extension associated with that code.

     
  • Delete Recordings
    Delete Recordings

    This service enables users to delete recorded calls via 'Self Care: CDR'. For example, with this option enabled, users may log into self care, navigate to 'CDR', select recorded message, and click on 'Advanced: Delete Recordings'.

     
  • Listen to Recordings
    Listen to Recordings

    This service enables users to listen to recorded calls via 'Self Care: CDR'. For example, with this option enabled, users may log into Self Care, navigate to 'CDR', select recorded message, and click on the 'Listen' button. The selected sound file will be downloaded to a local computer from where it can be played in your preferred audio player.

     
  • Call Monitoring
    Call Monitoring

    This service monitors active calls in real time. For example, extensions 1000 and 1001 are in conversation. Extension 1005 dials '*199 1000'. From that moment, active call and all other calls made by extension 1000 will be monitored by extension 1005, until 1005 hangs up.

     
  • Phone Callback
    Phone Callback

    Phone Callback is an option the lets you call the Origen system, which will identify you by your callerID, hang up on the call, and then call you back on the number that is provided in this list.

     
  • Monitoring Conferences
    Monitoring Conferences

    This option enables you to enter the *500 Access Code followed by a non-delimited list of conference numbers that you want to listen to without participating. If you want to speak to one of the conferences, you may type ** and then one of the conference numbers that you are already listening to. Typing *0 will reset the situation so you will not be able to talk to any of the conferences again, unless you use ** access code.

     
  • Paging/Intercom
    Paging/Intercom

    Paging/intercom supports one or more phones to automatically answer the calls using their speakers.

     
  • Remote Access
    Remote Access

    Remote access allows users to call the system on one of the DIDs and enter their extension/PIN. After successful authentication, users can dial any destination for which users normally have privileges. This feature is intended for users travelling frequently or working remotely.

     
  • Personal IVR
    Personal IVR

    Caller
    When the caller makes a call into the Personal IVR, they will be given the option to connect or to leave a voicemail. If connected, the caller will be asked "Who is calling please?" After responding, the caller will hear ringing, or, if the caller has chosen the voicemail option, the call will go automatically to voicemail.

    Callee
    After the callee answers the call, they will hear the name of the person calling in, then the callee will be given choice to a) connect the call and start talking with the caller, b) call forward to another extension or phone number, or c) send the caller to the voicemail.

     
  • Online User Directory
    Online User Directory

    Users can enable/disable their extensions to be shown in directory.

     
  • System Operation Times
    System Operation Times

    Switch system level operation times ON/OFF by using the *401/*402 access codes.

     
  • Pause/Unpause Call Recording
    Pause/Unpause Call Recording

    Pause/Unpause call recordings for outgoing calls using the Pause/Unpause Access Code.

     
 
Standard Features
  • Extensions
    Extensions

    Extensions can be of local or remote types.

    Local Extensions
    Local extensions are all extensions located/registered on the same network as the server.

    Remote Extensions
    Remote extensions are all extensions located/registered from outside the network where the system is operating. Currently the IP phones and Soft phones are supported as remote extensions.

     
  • IVR Auto Attendants
    IVR Auto Attendants

    IVR (Interactive Voice Response) auto-attendants greet callers with pre-recorded messages offering menus of touch-tone choices and connects the callers to one of the following:

    • Auto attendant
    • User/Extension
    • Directory
    • Queue Voicemail
    • Conference
    • Remote Access
    • Fax to Email

    Origen supports standard (0-9), multi digit (0-99) and PIN based IVR types.

    Other features include:

    • Operation times set by day or date
      This allows all incoming calls to be sent to specific extensions, operator or voicemail depending on the time of the day or date.
    • Direct dialing of user extensions (this feature can be set to on or off)
      This allows callers to dial extensions directly.
    • Ringing options
      Once a caller has made a choice it can hear ringing, music on hold or silence.
    • Rings to answer
      How many rings before IVR answers.
    • Account access only
      Allows caller to enter account number in order to proceed further. If the caller does not enter a valid account number, the caller is then given the opportunity to be connected to an extension.
    • Status can be set to on or off
      IVR normally operates in "on" status. However, sometimes it may be necessary to send all calls to an operator. This is achieved by switching "off" the IVR.
    • Custom greetings upload
      Custom greetings can be uploaded to the server using a web browser.
    • Operator extension
      If IVR is switched off, this is an extension that will receive all calls.
     
  • Conferencing
    Conferencing

    Conferencing allows callers/participants to talk to each other as if they were in the same room. Participants can be located locally or in another remote location. A remote location could be just around the corner or anywhere in the world with adequate Internet, another kind of IP connection, or PSTN. All that is required is that each participant dial the conference access number. That number could be a local extension, PSTN, or VOIP number.

     
  • Call Recording
    Call Recording

    All incoming and/or outgoing calls made by any extension or call agent can be recorded by Origen. All that is required is to set "Record Calls = Yes" in the user's settings.
    Please note: Recording calls may be illegal in your state/country. Make sure you check your local governing law before using this feature.

     
  • Call Monitor
    Call Monitor

    Real time call monitoring allows authorized users to monitor and listen to calls of one or more users in real time. This feature is protected by access level permissions

     
  • Multiple Languages
    Multiple Languages

    Origen GUI is currently available in the following languages:

    • English
    • Spanish
    • German
    • French

    Additional languages may be easily added. Please contact us for details.

     
  • Simple or E164 Routing mode
    Simple or E164 Routing mode

    Origen can be set to use standard (simple) dial plan routing for SMB installations. This mode is usually set for local/long distance and international dialing with the option to add custom routes.

    E164 routing, on the other hand, is needed for real time telephony billing. We include e164 worldwide database routing table in each Origen installation with an easy to use update facility.

     
  • Conferences Permissions
    Conferences Permissions

    Define general conference permissions or just permissions per user.

     
  • Remote Mobile/Cell Extension
    Remote Mobile/Cell Extension

    Allows mobile/cell users to get in touch with Origen in order to be called back. Then the user can simply dial any number or extension.

     
  • CDR Search
    CDR Search

    Easily search and find any incoming or outgoing call.

     
  • Music On Hold
    Music On Hold

    Music on hold is the music that callers hear when they are put on hold by a user, in queues, auto-attendants, etc.

    Origen brings you an easy way to manage your music on hold content by just using your web browser! Create directories: SALES, CUSTOMER SUPPORT, BILLING etc. then upload the appropriate music content to each directory. Once uploaded, your music content is ready for use by all users, queues, auto-attendants, etc.

     
  • Ring Groups
    Ring Groups

    Assign a number of extensions into a group. Any calls placed to that group will ring all extensions belonging to that group.

     
  • Directory
    Directory

    Allows users with compatible phones to have a directory shown on the phone display.

     
 
System Administration
  • Web Browser Administration
    Web Browser Administration

    Origen includes a number of wizards specifically designed to allow almost anyone to administer:

    • Users
    • Conferences
    • IVR Auto Attendants

    Administration is divided into standard and advanced mode options.

    Standard
    Standard mode is designed to allow an easy 'no brainer' method of administration as the level of configuration knowledge needed is based on common fields of information (name, email address etc.). This is possible to achieve since Origen uses a powerful template system which pre-configures all advanced options leaving only common information values to be entered.

    Advanced
    Advanced mode options, on the other hand, require much more system knowledge in order to fine tune the system settings for various applications and usages. This manual provides detailed information for advanced options. However, administrators should bear in mind that extensive training and hands on experience is required in order to be able to administer advanced sections effectively.

     
  • Role Based Administration
    Role Based Administration

    System administrators are able to create groups and users permissions in order to delegate administration of the Origen. Each user can belong to a group giving this user specific privileges.

    Groups
    Unlimited user groups can be set by administrator or site admin to have different privileges in order to perform different job functions. For example:

    • Operator
    • Supervisor
    • Manager
     
  • Unlimited Expandability
    Unlimited Expandability

    Origen system have unlimited expandability.

     
  • Phones Auto Configuration/Provisioning
    Phones Auto Configuration/Provisioning

    We have configured and tested a number of devices for automatic provisioning or auto configuration to be used for users extensions.

    Auto Configuration
    This is a special, mode of configuring end points where by our setup wizard searches for IP Phones, ATAs and other compatible device on your local network. It scans a complete range of IP addresses on your network as specified by you after which it presents a list of found devices. This gives you facility to enter extension name and number after which the system will auto configure all of those devices.

    Auto Provisioning
    Legacy method of configuring devices by associating MAC address to a device which in turn downloads its configuration from included TFTP server. This method is supported by Origen for many years now.

     
 
Voicemail
  • Enhanced Voicemail
    Enhanced Voicemail

    Voicemail is essential these days for any individual or organization. There are many situations where an incoming call must be diverted to voicemail. Standard features included with enhanced voicemail are:

    • Voicemail universal access number PSTN or/and VOIP
    • PIN Protection
    • Separate Away and Unavailable Greetings
    • Default or Custom Greetings
    • Multiple Mail Folders
    • Web Interface for Voicemail Checking
    • Voicemail Forwarding
    • Visual Message Waiting Indicator
    • Message Waiting Stutter Dialtone
     
  • Operator/Exit Digit
    Operator/Exit Digit

    Exit digit allows callers to exit the voicemail system while leaving the message. Upon pressing the exit digit, the caller will be transferred to one of the system destinations set by the user.

     
  • Unified Messaging
    Unified Messaging

    New voicemail notifications are sent by Email, Pager, Web and handset(s).

     
  • TimeZones Support
    TimeZones Support

    Remote or travelling users are able to change their current timezone, resulting in accurate information of the time a message was left.

     
  • Voicemail Groups
    Voicemail Groups

    Voicemail groups allow users to send a message to a group of users by dialing a single number and leaving the message.

     
  • User Self Care
    User Self Care

    Self Care (SC) allows PBX users (extensions) to have independent, easy to use access to essential services assigned to them. Users can:

    • Edit their details
    • Check/forward/delete/move voicemail messages
    • View/download CDR of all their calls
    • Listen/download recorded calls
    • Administer all enhanced services (call forward, do not disturb, caller ID etc.)
    • Set various personal settings in regards to the usage of the system
     
 
Billing
  • CDRs
    CDRs

    The system, during its normal operation, produces extensive CDR (call detail records). These CDRs are available for exporting in CSV format.